Step-by-step login process
Type https://www.bitmart.com/ in your browser or use a saved bookmark. Confirm the site shows a secure padlock and the correct domain before entering credentials.
Use the email or phone number associated with your account and your password. If you use a password manager, allow it to autofill to reduce typing errors and prevent credential leaks from keyloggers.
CAPTCHAs help block automated attempts. Complete it carefully — unusual CAPTCHA prompts may indicate suspicious activity or a redirected page.
If you have Two-Factor Authentication enabled, enter the 6-digit code from your authenticator app (recommended). App-based 2FA is generally more secure than SMS-based codes.
BitMart may email you a verification link for new devices. Verify only through the official site and avoid clicking links in unverified messages.
Always log out and, if possible, clear browser data on public or shared machines to prevent session reuse.
If you can’t sign in
Click the Forgot password link on the login page to request a reset email. Check all mail folders (inbox, spam, promotions). If you’ve lost access to your email or 2FA device, follow BitMart’s official support recovery process — you’ll likely need to submit identity documents and transaction details to verify ownership.
Exporting statements
Once logged in, visit the Reports or Account Activity area to export CSV or PDF statements for taxes and records. Keep copies in at least two secure places (encrypted drive + secure cloud). Regular exports help if access is later restricted or for compliance with tax rules.